Utility Assistance

Utility Assistance is available at Helping Hands Ministry, 2301 S. Main St. High Point, NC on Monday's at 10 AM for City of High Point Customers ONLY on a First come First serve basis.
Please bring your bill, identification, and proof of income.
WE CANNOT HELP WITH DEPOSITS OR IF YOUR POWER HAS ALREADY BEEN TURNED OFF.
Or If you have received any financial assistance with another agency in the past 90 days we will not be able to help you.
Please DO NOT CALL Helping Hands for Utility ASSISTANCE. They are unable to return calls due to the High Demand.

Service Area: We are located in High Point, NC. This service is only offered to people who have the City of High Point as their Utility Company.

Frequently Asked Questions

How do I get utility assistance for me or someone I know?


Utility assistance is offered on Mondays ONLY from 10am - 12pm . No appointment necessary, however, utility assistance is offered on a first come first served basis when funds are available. Please be sure to bring in all the required documentation when you come in.
In addition: • You must not have had any Financial Assistance from any other agency, including Helping Hands, within the last 90 days. • You must have already received an extension from the city and have a cut off notice.




What documentation do I need for utility assistance?


If this is your first time to Helping Hands Food Ministry, please be sure to bring: • A valid I.D. • Electric Bill [City Of High Point ONLY] • Sustainable Income Proof [Example: Pay Check Stub, etc.]




When can I receive utility assistance?


Utility assistance is offered Mondays ONLY from 10am - 12pm . No appointment necessary, however, utility assistance is offered on a first come first served basis when funds are available.




What type of utility assistance do you offer?


Helping Hands Food Ministries offers utility assistance to families with children, disabled, and the elderly alike. This assistance is used to help those will late bills (past due), but not disconnected. Unfortunately, we are unable to help with reconnections or deposits. We do not offer cash assistance or assistance for utilities other then the City Of High Point Utilities.





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