Utility Assistance

We partner with the City of High Point to provide utility assistance to qualifying individuals who have their utilities through the City of High Point.
City of High Point Customers ONLY
on a first come first serve basis
To Qualify:
  • Your utilities must be through the City of High Point
  • Your service must be active - we cannot help with deposits or if service has been disconnected
  • You must not have recieved utility assistance from us or another agency in the past 90 days
  • You must be willing and able to cover part of the expense of your utility bill - Helping Hands does not pay 100% of the bill
  • You must have already received an extension from the city and have a cut off notice. 
 
 
Required to bring with you when you apply:
  • Most recent utility bill from your City of HIgh Point account
  • Identification
  • Proof of income
To Apply: Call 336-886-2327

Service Area:This service is only available to people who have the City of High Point as their Utility Company.

Frequently Asked Questions

How do I get utility assistance for me or someone I know?


Call us at 336-886-2327 and we will schedule a time for you to come in to apply. Utility assistance is offered on a first come first served basis when funds are available. Please be sure to bring in all the required documentation when you come in.
In addition: • You must not have had any Financial Assistance with your utility bills from any other agency, including Helping Hands, within the last 90 days. • You must have already received an extension from the city and have a cut off notice.




What documentation do I need for utility assistance?


Please be sure to bring: • A valid I.D. • Electric Bill [City Of High Point ONLY] • Sustainable Income Proof [Example: Pay Check Stub, etc.]




When can I receive utility assistance?


We have limited funds for utility assistance, so it's improtant that you call and talk to us before coming to our office. Utility assistance is offered on a first come first served basis when funds are available.




What type of utility assistance do you offer?


Helping Hands High Point, Inc. offers utility assistance to families with children, disabled, and the elderly alike. This assistance is used to help those will late bills (past due), but not disconnected. Unfortunately, we are unable to help with reconnections or deposits. We do not offer cash assistance or assistance for utilities other then the City Of High Point Utilities.